Forsyth County Public Health
COVID19 Helpline Call 336-582-0800

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Testing is Available in Our Community

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Community Testing Events 1

Testing Information and Locations2

1 Locations and times are subject to change or cancellation due to weather.
2 The sites listed provide testing for COVID-19. Some require an appointment and/or a referral from a health care provider. Locations are subject to change.

NC COVID-19 Case Count

Updated daily by approximately 12:30 pm, but may be subject to delay. - Open Dashboard in new a new window

Updated weekly by approximately 2:00 pm on Tuesday, but may be subject to delay. - Open Dashboard in new a new window

CDC indicators and thresholds for risk of introduction and transmission of COVID-19 in schools

Number of New Cases per 100,000 Population within 14 Days, Forsyth County, NC

Percentage of Tests that are Positive During the Last 14 Days, Forsyth County, NC

11/3/2020 COVID-19 Update (Novel Coronavirus)

The Forsyth County Department of Public Health is working with the North Carolina Department of Health and Human Services (NCDHHS), the Centers for Disease Control (CDC), other local health departments and health care providers as well as community partners including the Winston-Salem/Forsyth County Emergency Management Office to respond to COVID-19

Testing Information and Locations 1

1 The sites listed provide testing for COVID-19. Some require an appointment and/or a referral from a health care provider. Locations are subject to change.

FAQ for Phase 3
Guidance for Phase 3
Mental Health Crisis Resources COVID-19 (English)
Mental Health Crisis Resources COVID-19 (SPANISH)

For COVID-19 U.S. case information go to the Centers for Disease Control and Prevention (CDC) website.

Recommendations for All North Carolinians: Click here.

Click here for what do if you are sick

People at high risk include anyone who:
  • Is 65 years of age or older
  • Lives in a nursing home or long-term care facility
  • Have a high-risk condition that includes:
    • chronic lung disease or moderate to severe asthma
    • heart disease with complications
    • compromised immune system
    • severe obesity - body mass index (BMI) of 40 or higher
    • other underlying medical conditions, particularly if not well controlled, such as diabetes, renal failure or liver disease

Pregnant women should be monitored closely since they are known to be at risk for severe viral illness. However, data so far on COVID-19 has not shown increased risk for severe COVID-19 illness. While children are generally at lower risk for severe infection, some studies indicate a higher risk among infants. Learn more from the CDC.

Individuals, Families and Communities
  • NCDHHS recommends everyone continue taking precautions to protect themselves and others from the spread of respiratory illnesses, which includes COVID-19.
    • Wash hands frequently with soap and water, and for at least 20 seconds each time.
    • Avoid touching your eyes, nose and mouth with unwashed hands.
    • Avoid close contact with people who are ill.
    • Cover your mouth and nose with a tissue when you cough or sneeze.
    • Do not reuse tissue after coughing, sneezing, or blowing your nose.
    • Clean and disinfect surfaces that are frequently touched.
    • Use a cloth face covering when you may not be able to keep 6 feet between yourself and other people.
  • It is also good practice to start being more aware of the number of times a day your hands touch an object or hard surface and then touch your face without being washed. Limiting the exposure of your nose, mouth and eyes to unwashed hands can help to protect from the spread of all germs and illnesses.
  • Have a plan in case you need to miss work or other responsibilities due to personal illness or to care for a sick family member.
  • For pregnant women and children, review the information and guidance available on the CDC website.
  • Breastfeeding Guidance

For more information on COVID-19, please visit the CDC’s website at cdc.gov/coronavirus. North Carolina resources can be found on the Division of Public Health website at ncdhhs.gov/coronavirus.

If you have questions or concerns, call the COVID-19 Helpline toll free at 1-866-462-3821. To submit questions online, go to www.ncpoisoncontrol.org and select "chat."

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Forsyth County social distancing changes and online services

Forsyth County Government is taking actions to practice social distancing in response to CDC recommendations on novel coronavirus (COVID-19). All county departments remain open to serve the public, but residents are encouraged to use the county’s online services, found at www.forsyth.cc, or call to see if their needs can be met without coming to a county office. here are changes individual departments are making and online resources they have for the public

Animal Services

Beginning Tuesday, March 24, the Forsyth Humane Society is requiring appointments for all transactions. Please call the University North location at (336) 955-1750 to reach FHS staff regarding animal surrender, animal reclaim, adoption, or foster questions.

If you are looking for a lost pet, please check the Forsyth Humane Society’s website and view the stray animals. If you believe you see your lost animal, call to make an appointment.

For licensing payments, you can find those forms here . Please submit the forms with payment by mail or wait until Animal Services is able to resume normal operations to make your payment. During this period, Animal Services will be very lenient on late or unpaid County Pet Licenses.

N.C. Cooperative Extension

The NC Cooperative Extension, Forsyth County Center, has opened to the public with modified hours. Our doors are now open from 10 a.m. - 2 p.m, Monday through Friday. We have missed our visitors! When coming to the building, strict adherence to COVID-19 county policies are in place. When entering the building you must: check in with the front office to be screened, wear a mask over your nose and mouth and keep physical distance. Our lobby is closed, but benches out front will be used to meet with staff, if necessary.

Community and Economic Development

Most Community and Economic Development staff are working from home. Those applying for housing rehabilitation, homeownership, and Small Business IDA programs should call 336-703-2680 so staff can help direct them on how to apply online. For those without internet access, staff can mail them the application form.

County Commissioners

County Commissioner meetings will be broadcast live at 2pm on WSTV 13. To comply with Governor's Office guidance on social distancing and indoor mass gatherings, the public may participate remotely by contacting the Clerk to the Board of Commissioners, Ms. Ashleigh Sloop, at (336)703-2020 at least 24-hours before "Regular Business Meetings" of the County Commissioners. (County Commissioner "Briefing Sessions" do not include public participation, only "Regular Business Meetings" where voting may occur.).

Elections

The Forsyth County Board of Elections will re-open the office to the general public beginning Monday, May 11, at 8 a.m. As part of Forsyth County’s efforts to take preventative steps to protect the health and safety of employees and the public, Elections staff will be wearing masks and gloves when assisting customers. Voters coming into our office are asked to respect the 6 feet distancing mark placed on the floor in front of the counter to prevent the potential spread of COVID-19. For additional information. please call (336) 703-2800, email fcvotes@forsyth.cc or visit www.fcvotes.com.

Environmental Assistance and Protection

The office’s sale of radon kits is temporarily discontinued, but staff can help citizens identify ways to order them online if they call the office at (336) 703-2440.

Environmental Assistance and Protection pollen sampling has been suspended indefinitely, but a daily forecast is being posted on www.forsyth.cc/EAP/pollen.aspx and on Facebook and Twitter by Forsyth Pollen until operations can return to normal. EAP is using 20 years worth of data to create a good baseline for what is normal this time of year coupled with both weather and pollen forecasting experience and regional observations to create a same day forecast that should give a rough estimate of pollen levels in the Triad.

We request that all potential applicants for asbestos demolition/renovation permits call the office instead of visiting in person. All regulatory reporting should be submitted to the agency electronically via email.

Fire

Fire code inspections are now restricted to construction enforcement, permits, imminent hazard inspections, and inspections that can be done observing the CDC recommendations.

General Services

All pick-ups for Hall of Justice ID Badges will be suspended until further notice.

Human Resources

County employment opportunities are listed online here and applications are only accepted online. For more information, call 336-703-2400.

Library

Anyone with a valid Forsyth County Public Library card can reserve books and audiovisual materials online at www.forsythlibrary.org or by calling their local branch for later pickup in front of each library. Beginning on Monday, June 15, the To-Go Library hours will be:

  • Monday-Thursday, 10 a.m.-7 p.m.
  • Friday, 10 a.m.-5 p.m.
  • Saturday, 10 a.m.-2 p.m.

Beginning on Monday, June 29, all ten library branches plan to reopen to the public, Monday-Friday from 10 a.m.-5 p.m. Customers will be expected to wear masks (which will be provided for those that don’t have one) and practice social distancing guidelines. There will be 30-minute computer appointments offered at Southside, Central, Lewisville, Walkertown, Malloy/Jordan East Winston Heritage Center and the library’s bookmobile. Wi-fi will be available at all branch locations.

You can access the Forsyth County Public Library’s online publications here. The main library number is 336-703-BOOK (2665).

MapForsyth

MapForsyth is not accepting walk-in requests at the moment. We are still able to process all mapping and addressing requests by phone (336) 703-2627 or email mapforsyth@mapforsyth.org.

Parks and Recreation

Beginning Friday, September 4th at 5PM through Friday, October 2nd at 5PM, North Carolina Executive Order No. 165 requires groups to limit their indoor gatherings to 25 people and their outdoor gatherings to 50 people while still practicing social distancing and good COVID-19 hygiene.

Please do not enter the park if you have a fever and/or persistent cough.

Our playgrounds, outdoor basketball, outdoor volleyball and soccer fields will open.

There have also been a number of adjustments in our operations to reduce public contact and maintain proper social distancing. Please visit our website, social media pages, or call 336-703-2500 if you have any questions.

The Champions Room Grill at the Tanglewood Clubhouse is now takeout only. You can make reservations for parks facilities here or call the Parks office (336) 703-2500. Tanglewood Park can be reached at (336) 703-6400 and its site is www.forsyth.cc/Parks/Tanglewood.

The Manor House at Tanglewood Park is only taking reservations over the phone for now in order to provide the necessary protective measures for the guest. The number for reservations is 336-703-6494.

Tanglewood Pool operation and boat rentals remain suspended until further notice.

Public Health

Forsyth County Public Health has a COVID-19 hotline, 336-582-0800, to answer the public's questions about the virus.

WIC- All in-person WIC classes and Nutrition education have been suspended Participants are encouraged to access online classes via wichealth.org. Those without internet access should call the WIC office at 336-703-3333 to request a live class over the phone. Please be prepared to confirm your telephone number and address.

Physical presence of babies under 2 months of age has been temporarily waived, so they are not required to come to the office. WIC employees will still need all the information from the guardian.

All weight checks can be delayed by one month and benefits can be loaded without you having to come to the office. Remember to call and let the WIC office know if you cannot make your next appointment.

Environmental Health- Environmental Health encourages all customers to mail completed applications, along with payment by check, to Forsyth County Department of Public Health, 799 Highland Avenue, Winston Salem, NC 27101.

Complete Onsite Water and Wastewater related material will be put in queue as of the postmark date. If material is incomplete then the entire package, including payment, will be returned.

If you are uncertain as to the best way to deliver material, please call 336-703-3225 for guidance.

Dental Clinic- The Cleveland Avenue Dental Clinic is postponing non-urgent, elective treatments and is only taking emergency visits. Elective treatments and immunocompromised patients are being rescheduled. The clinic can be reached at 336-703-3090.

Restaurant Inspections- Following the latest direction from NC DHHS, Forsyth County Public Health has transitioned from routine inspections of restaurants and bars to visiting establishments that are continuing to operate for the purpose of providing education and guidance. Complaint inspections will continue as usual.

Vital Records- Starting on June 1, we will resume processing of Home Births' birth certificates on Wednesdays only, by appointment only. To make an appointment the required "Home Birth documents package" should be completed beforehand, please contact Keisha Hayes at 336-703-3108 or by email at hayeska@forsyth.cc to make an appointment or if there are any questions.

The Public Health Department can be reached at 336-703-3100.

Register of Deeds

The office will continue to operate under normal business hours, but with some changes to help minimize person-to-person interaction. Couples looking to obtain a Marriage License need to make an appointment by calling 336-703-2700, and only parties to the marriage and interpreters should come into the office to complete the process. Only the requesting party for a Marriage License should come to the office. Customers are encouraged to apply for a Marriage License and request copies of vital records (birth,death and marriage certificates) online at forsyth.cc/rod. For information on Land Records go to forsythdeeds.com.

Out-of-County Birth requests, (EBRS) Amendments and Legitimations will be by appointment from 8 a.m.-3 p.m. Documentation and proofs must be pre-approved.This may require more than one appointment.

The office will no longer offer Thank-A-Veteran Discount cards at this time.

Sheriff’s Office

The Sheriff’s Office has made changes at the Forsyth County Detention Center, including restricting public visitation except for attorneys, suspending all inmate programs, and checking detention staff and new arrestees for fever and signs of respiratory distress. The Sheriff’s Office number is 336-917-7001.

The Sheriff's Office will no longer be performing fingerprinting services until further notice. The office is still processing handgun permits, including concealed handgun permits (and will only perform fingerprint services for those permits).

Social Services

Social Services has reopened its first floor lobby to customers. Only 10 customers will be permitted in the building at any given time. Customers must comply with mask and social distancing requirements.

The entryway will have paper applications for services available for pick-up and drop off as well as the ability to drop off a message/change request/call back request. Anyone needing to check on mail received at PO Box 999 will be able to do so between 8:30-9:30 am Monday through Friday only. Please read below for instructions on specific programs.

Many service lines are implementing modifications to processes to allow the public to access information and services through alternative means (when possible):

  • All Medicaid and Food and Nutrition Services Applicants can apply on-line at epass.nc.gov, by mail, by phone at 336-703-3800, or by picking up and dropping off paper applications at the building entrance. If you apply online, you may be able to upload the verifications we need to this system. Once we receive your application a caseworker will follow-up with you within 1 business day to gather the information for your household and provide further verification instructions.
  • If you already have active Medicaid, Medicaid Transportation or Food and Nutrition Services and you need to report a change, submit documentation, or have questions concerning your active case, you may call (336) 703-3800, or send a fax to 336-727-2842 or 336-727-3130, or send an email to customercare-user@forsyth.cc. The Adult Medicaid fax number is 336-727-8491.
  • All Child Support customers may call 1-800-992-9457 for case-related information, status of court cases, update case information, and give information. Customers may also call 336-703-3801 for case information, court information, update the case, and to have a message sent to their caseworker. To access case information, apply for Child Support, and access resources online at ncchildsupport.com/ecoa/parentsIndex.jsp
  • All NC Health Choice Fee payments, Health Care for the Working Disabled Fee payments, Program Integrity (Fraud) repayments, or Child Support Application Fees can be made via mail-in of a Check, Money Order or Certified Check. Please mail all payments to: Forsyth County Department of Social Services, 741 Highland Ave., Winston-Salem, NC 27101
  • For Assistance or Questions regarding any Adult Services, please contact the office at 336-703-3501
Protective Services

Adult Protective Services - To report instances of abuse, neglect or exploitation of adults 18 years of age and older, please call 336-703-3503.

Adult Care Facility Complaints - Please call 336-703-3501 to make any complaints regarding Assisted Living Facilities.

Child Protective Services (CPS) - Our CPS Intake hotline is available 24-hours per day, 7 days per week. If you suspect abuse or neglect, please contact our intake hotline at 336-703-ABUSE or 336-703-2287.

Temporarily Suspended Services

The following services are closed to the public until further notice: Onsite DNA testing, Services through The Employment Lab, Child Support Group Appointments and Program Integrity In-person Interviews are canceled and participants will be contacted by phone or US Mail.

TIPPS/MAPP Foster Parent training classes and Foster Parent Interest meetings

Tax

Collections will reopen to the general public beginning June 1. All walk-in visitors needing property tax assistance will be helped in the Tax Payment Collections section of the office. Social distancing will be enforced and PPE is strongly encouraged.

Tax payments may be made 1) online, 2) through its 201 N. Chestnut Street dropbox, or 3) by appointment. To pay online, please click here: http://forsyth.cc/Tax/taxbill.aspx. To make an appointment, please call (336) 703-2300.

You can research bills or pay bills online, view detailed property information for real estate , and access the Tax Parcel Viewer on the Tax Department’s website.

Payments can also be made over the phone by calling 1-877-215-0165. You will need to have your bill number and there is a convenience fee for payments over the phone. Payments can be mailed to Forsyth County Tax Collector, P.O. Box 82, Winston-Salem, NC 27102.

Residents can call the Tax Customer Care line at 336-703-2300. You can email requests for tax data to taxdata@forsyth.cc

Re-Open Forsyth PPE Kit Program

Brief Overview

As part of the County’s Coronavirus Relief Fund Plan the Forsyth County Board of Commissioners approved the purchase of PPE items to distribute to local businesses who were forced to close or drastically reduce operations as a result of Covid-19 Stay at Home Order. These PPE kits contain items essential for businesses to continue to operate safely during the pandemic such as masks, gloves, sanitizer, and sanitizing wipes and are free of cost to qualifying local businesses.

Businesses will be contacted by a partnering agency to confirm qualification and schedule pickup of a PPE Kit. Partnering agencies include Forsyth County, all municipalities in Forsyth County, Greater Winston-Salem, Inc., the Kernersville Chamber of Commerce, and the Lewisville-Clemmons Chamber of Commerce.

Qualification Requirements

  • Locally owned & operated in Forsyth County
  • Impacted by Covid-19 Stay at Home Order
  • Business requires in-person interaction with the public

Program Details

  • Size of PPE kit based on number of employees
  • One PPE kit per business
  • Kits distributed while supplies last

Ask Questions About the Stay-At-Home Order

Frequently Asked Questions for Executive Order No. 169

Forsyth County
Stay-at-Home Order Helpline

(336) 464-7800

Monday through Friday
9 a.m. - 5 p.m.

Forsyth County
COVID-19 Helpline

(336) 582-0800

Monday through Friday
9 a.m. - 5 p.m.

Do you have questions about the Governor's Safer at Home Order?

Residents and businesses within Bethania (336) 922-0434, Clemmons (336) 766-7511, Lewisville (336) 945-5558, Rural Hall (336) 969-6856, Winston-Salem 311, and King (336) 983-8265, please refer your questions to those municipalities.

Ask your question below in detail, and you will receive a return email within one business day, depending on the volume of questions.

To speak with someone, call (336) 464-7800 Monday through Friday, from 9 a.m.-5 p.m.

Bethania

(336) 922-0434

Clemmons

(336) 766-7511

Lewisville

(336) 945-5558

Rural Hall

(336) 969-6856

Winston-Salem

311