Policies and Procedures

Outreach Environment/Safety Requirements for Services

Outreach and Homebound services are run by a small, yet dedicated staff and their safety is extremely important to us. All customers seeking outreach and homebound services must be able to adhere to the following guidelines to ensure safe and appropriate conditions for our staff members. Some examples of an unsafe conditions include, but are not limited to:

• If any person at the site presents threatening behavior or harasses the library's representative.
• If pets are not confined (with the exception of service animals trained to assist a disabled person).
• If any person at the site exhibits signs of illness that may jeopardize the health of the library’s representative.
• If any person at the site fails to follow expressed instructions from staff that may cause unsafe conditions.
• And if conditions at the site are unsafe.

If a staff member must leave the site due to concerns about their safety, they will notify the Outreach Diversity and Inclusion Manager and the Library Director. Service will be suspended until the issues reported are resolved.